BHA - Engage and retain patients

Friday 25 May 2018 by Graciela Rojas

A patient’s greater engagement in healthcare contributes to improved health outcomes, and information technologies can support engagement when Providers and patients working together to improve health. Patients want to be engaged in their healthcare decision-making process, and those who are engaged as decision-makers in their care tend to be healthier and have better outcomes.

Best Hospital Advisor comes to fill that empty space by developing a patient-centric online system that incorporates key hospital performance indicators to assist patients in their review and decision-making process when choosing the right hospital or service that meets their needs. For example, measuring in-hospital infection rates or mortality rates for complex procedures can provide consumers with additional information to choose the hospital that will provide them with the highest quality of care.

In an attempt to promote people engagement and participation in the healthcare system, BHA interface will provide feedback from patients about healthcare providers, benchmark hospital, and healthcare provider performance using key quality indicators, and assist patients in reducing the asymmetry of information that is currently present in the healthcare system.

Acquiring a new patient takes a lot of time and resources, but today’s patients are quick to leave their health system or provider. In fact, only 9% of healthcare consumers are sure that they would follow their PCP to another practice or clinic. Don’t let your hard work walk out the door: BHA engagement and retention capabilities provide you with the tools you need to keep patients coming back.

Why using BHA?

BHA acts as a public portal that aims to empower consumers enhance transparency and transform healthcare into a global marketplace.

Benefits for Patients by using BHA                        
·         Platform to evaluate international healthcare providers
·         Search by geographic area, specialty, procedure, international standards, etc.
·         Access to detailed hospital profile 
·         Access to medical service providers  ratings & reviews
·         Access to hospital  key process indicators
·         Access to patients satisfaction metrics
·         Direct communications channel with medical service providers

Benefits for Providers by using BHA
·         Global exposure platform to a worldwide audience of potential patients
·         Search by geographic area, specialty, procedure, international standards, etc.
·         Profile with detailed medical service provider information
·         Capability to request, capture and publish patient reviews in 65 specialties and 1,300 services
·         Capability to publish hospital  key process indicators
·         Dashboard to visualize and management of key process indicators
·         Dashboard to visualize and management of key process indicators

These days online reviews are very important to influencing others to consider a business. The goal of improving online reviews, patient retention, patient acquisition and customer satisfaction can be achieved with a Platform such as Best Hospital Advisor to evaluate international healthcare providers. Encouraging patients with incentives to post positive reviews adds to this winning strategy.
It is crucial to protect the online reputation as a doctor or medical provider since many patients now based decisions on online reviews.

For more information about BHA click here