BHA -How to Engage Patients in Their Personal Health and Build Long Term Relationships

Friday 09 February 2018 by Graciela Rojas

Jan Oldenburg, author of the best-selling HIMSS Book, Engage!, and its companion book, Participatory Healthcare, will share techniques that have been proven to increase individual's personal health engagement, leading to improved long term relationships between patients and providers and increasing loyalty toward provider organizations--not to mention lower administrative costs.

These techniques focus around use of digital tools and the workflow and policies that support them:

• Designing for patient--and caregiver--convenience and self-service

• Making sure everyone in your office has a role in encouraging patients and a script for that role

• Reinforcing consumer engagement

While individuals always make personal choices about how engaged to be with their health and healthcare, these techniques can enhance trust, build individual's sense of self-efficacy, and result both in improved health outcomes and improved relationships. The good news is that employing these techniques is also likely to reduce administrative overhead in your organization.

• Inviting patients to use digital tools as a part of understanding their health and participating in choices about their care, Best Hospital Advisor which provides a transparent health care platform where consumers can access, provide feedback and engage in their own health care decision-making  it’s a good tool for providers can continuously improve their strategies to provide quality care services.

Why using BHA?

BHA acts as a public portal that aims to empower consumers to enhance transparency and transform healthcare into a global marketplace.

Benefits for Patients by using BHA    

·         Platform to evaluate international healthcare providers
·         Search by geographic area, specialty, procedure, international standards, etc.
·         Access to detailed hospital profile 
·         Access to medical service providers  ratings & reviews
·         Access to hospital  key process indicators
·         Access to patients satisfaction metrics
·         Direct communications channel with medical service providers

Benefits for Providers by using BHA

·         Global exposure platform to a worldwide audience of potential patients
·         Search by geographic area, specialty, procedure, international standards, etc.
·         Profile with detailed medical service provider information
·         Capability to request, capture and publish patient reviews in 65 specialties and 1,300 services
·         Capability to publish hospital  key process indicators
·         Dashboard to visualize and management of key process indicators
·         Dashboard to visualize and management of key process indicators

These days online reviews are very important to influencing others to consider a business. The goal of improving online reviews, patient retention, patient acquisition and customer satisfaction can be achieved with a Platform such as Best Hospital Advisor to evaluate international healthcare providers. Encouraging patients with incentives to post positive reviews adds to this winning strategy.
t is crucial to protect the online reputation as a doctor or medical provider since many patients now based decisions on online reviews.

For more information about BHA click here