Ward 1 and Ward 2 providing
42 beds including a specialist
Day Care services.
Dentistry with a booked
Emergency Access Clinic.
Emergency... more Multidisciplinary
Minor Injuries Unit (MIU).
Quite superb each time we’ve visited. It’s NOT an A&E, so I’m not sure what the other reviewers have in mind when they post negative comments (I.e. call an ambulance if you’re collapsing, go to... more A&E urgently if you have plastic in your eye...
Yesterday, I phoned the Abingdon Minor Injuries Unit to ask whether or not I was a candidate for the service regarding the symptoms I was experiencing with my left eye. It was irritated, painful and the... more vision blurry. The symptoms had worsened after they began on Thursday. I could no longer drive as the left vision had become so impaired. I told all of this to the woman on the phone and I mentioned that my husband thought he saw something white under my left eyelid. Noting this, I asked if an under-eyelid stye could cause this type of problem. I feel that as soon as the operator heard the word 'stye', she felt I was no longer a candidate for the service, despite my symptoms. She informed me that the wait was 3.5 hours and they wouldn't treat me if it was a stye, but that if I felt there was something in my eye, then they would treat me. Yet, how would I know? This was my very question--I had no idea what was going on with my eye, hence why I needed treatment. I felt very put off by the idea of a 3.5-hour wait to only be turned away. She advised me to call 111, but told me that they were also very busy (seemingly implying that I was a time-waster). I called 111 directly afterward and spoke with the operator, noting the same information. Likewise, when he heard the word 'stye', he seemingly switched off and only spoke to a nurse when I persisted, given that my vision was totally impaired; yet, he and the nurse agreed that I was non-urgent and I should book an appointment with my GP's office this week.
I ended up going to A&E and when the A&E doctor heard that both 111 and the MIU turned me away, he was livid. Thankfully, the A&E doctor took me very seriously and he found an on-call ophthalmologist who discovered a piece of plastic embedded in my eye. He noted that the longer it remained in my eye, the more damage it would have caused. There, thankfully, is only a slight abrasion, which he said, with the prescribed ointment, would heal within five days.
I remain aghast that sudden visual impairment and pain were not seen as urgent by 111 or the minor injuries unit. While the woman at minor injuries told me they would see me if I felt there was something in my eye, she put me off entirely by making me feel that if I were wrong about it, I would have waited for 3.5 hours for nothing.
This all being said, I am so grateful to the doctors at the JR who were amazing.