formerly known as Beverly Wilshire Dental Specialist Centre, it is incorporated in March 2013 as Imperial Dental Specialist Centre. A one stop dental centre providing comprehensive solutions for the dental,... more skeletal and soft tissue as well as neuro-muscular problems of the cranio-facial areas in total dental care integrated with the total physical health of the body..The centre is accredited by the Malaysian Healthcare Travel Council as a recommended dental centre in Malaysia.
Very bad service. Patients are not attended on time and priority given to those well known (Walk in patients with recommendation). Waste of time setting on appointment and not attended at all. Looking... more at very high prestige patients and normal ordinary Malaysians are not attended. Lesson to be remembered not to look down at others.
I had invisalign package with them.
When my first time visited them, to get their consult. You must pay with xray and other fee first etc. But their xray machine is not function and dr how didn't... more come to attend me. I heard their staff saying he is on the road with accident happened that's why late. I awaited for 2hr++ and I left.
After that they keep calling me to go back. For 3,4times calling. So I make another appointment with them to see dr how. He is friendly and let me know what will happen after my invasalign. And from that time I just realise, Dr how is actually inside the clinic when my first visited, but they didn't allow me to see him the first time. I don't know why.
And then i signed the package with them. But when I sign their contract I did check properly is there any other fee is needed for my invisalign progress? The staff jessica said no at all. Dont worry it is all in. No more additional charges, and I ask her how about extraction. She smile and say, no it is included.
After that I waited for my invisalign which told will be done with 2weeks but end up I waited for one months+ only get my first video review.
I contacted them my own. And they keep pushing me to other Dr. But Dr how said sorry to me in the end and want me to contact him direct next time.
My first invisalign was reached and I came for doing attachment on my teeth. This time I don't see dr how anymore. They pass me a very young Dr. They argue in front of me when doing it. Not enough hand and asking receptionist for help. And end up forgot to put 3attachement my teeth. Luckily I realise it when I was back. Or else I wasted another 1month of time.
Then I came back to see dr how to put in the filler. But same that he is very busy and i waited for 2hr + so he passed me another very young Dr. This time the Dr also very rushing to help and not enough hand again. She splash all the polishing water on my face and the water is flow out from my mouth even my cloth is all wet.
The third time I visited to extract my teeth.
The girl Jessica ask me to sign the contract, but inside mentioned there is fee involce I need to pay. So I ask her and she told me, you can ignore it.
The same. Dr how is very busy and passed me to another Dr again. But I told them nvm I just wait for him coz I having bad experience with both previous Dr. So I just waited. Dr how is very skillfully. He just came for short to extract and teeth and few seconds already done. And then he left.
But then again, all his staff is very busy writing report and ask me can leave d. But my mouth is all bloood. And I try to ask whether can change new cotton for me or else to walk out like that is too scary. And then they realise and pass me mask to cover
When I left, they ask me to pay installment amount which is normal and I had prepared. But with one more extraction fee. And then i ask the staff Jessica. But she said she just misunderstanding. But I asked her like 3 times very clearly with witnesses of my family. Then the other receptionist just say sorry to me and told me all these have to charge. Then why you wanna cheat me in the very beginning and after that just said she don't know about fee at all. They keep asking me to intro new frien come in. Where I dare to do so with all these I facing.
In conclusion all my experience is bad with them
but Dr how is skillful and experience is the only good things for me. But you have to get luck to see him. Good luck for those wanna sign with them as I can't jump out anymore I had paid more than 10k. I thought expensive service sure will be good than other place but I'm wrong. I can just pray that end of my result is ok.
Rate of readmission after discharge from hospital (hospital-wide)
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