“I’ve been going to...”
I’ve been going to Hopkins for years. The medical care is great but the billing department doesn’t bill my NYS insurance correctly. I have to make numerous phone calls and I keep hearing things like “that should have automatically been sent to the other company. I’m not sure why that didn’t happen.” I just paid a bill that I shouldn’t have had to pay to keep it from going to collections. I’ve repeatedly asked to speak to a supervisor and none are available. I left a second message for patient relations. . They never called me back after my first call. I will continue to see one provider that I’ve seen for years but am finding an endocrinologist at another hospital. If they’re going to provide poor customer service I’m going to take my health care dollars elsewhere.